Latest Intercom News & Updates

See the latest news and media coverage for Intercom. We track all announcements, press releases, and industry mentions in real time, all in one place.

Company icon
Intercom

AI-powered customer service platform

intercom.com
Headquarters
San Francisco, United States
Founded year
2011
Company type
Private company
Number of employees
2,000–5,000

Latest news about Intercom

Company announcements

  • Intercom

    Intercom launches Intercom 2

    Intercom 2 is the helpdesk for the AI era with over 60 updates, including smarter workforce management, real-time issue detection, and seamless AI-human QA. CPO Paul Adams explains it.

  • Intercom

    Intercom uses AI agent Fin for sales growth without headcount

    Fin generates its own pipeline, qualifies leads, and frees SDRs for high-value tasks like calls and trials. Dedicated ownership optimizes performance.

  • Intercom

    Intercom builds Monitors for QA

    Monitors evaluate every conversation, score quality against standards, and include human review where needed.

  • Intercom

    Intercom ships Fin updates weekly

    Updates expand Fin's roles, features, controls, harness, and introduce Fin Apex. They unveil full vision and new product on May 14th.

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