Latest Intercom News & Updates

See the latest news and media coverage for Intercom. We track all announcements, press releases, and industry mentions in real time, all in one place.

Intercom

AI-powered customer service platform

intercom.com

Headquarters: San Francisco, United States
Founded year: 2011
Company type: Private company
Number of employees: 1,000–5,000
Industry: Software

Last updated Today

Latest news about Intercom

In short: Intercom, rebranded as Fin, was acquired by Salesforce for $3.6 billion and launched Intercom 2 to integrate AI and human workforces.

Company announcements

August 17 Intercom

Intercom launches real-time incident detection feature

This new capability alerts teams via Slack or email when customer issues arise, enabling proactive resolution using Operator bulk actions.

June 15 Intercom

Intercom announces Salesforce acquisition of Fin for $3.6B

Fin started as Intercom 15 years ago. The transaction is expected to close in Q4 of Salesforce's fiscal year 2027.

May 8 Intercom

Intercom introduces outcome-based pricing for Fin for Sales

Pricing is $10 per qualified lead, defined by customers. It aligns with value delivery by charging for pipeline creation, not activity. Early customers report strong ROI.

May 7 Intercom

Intercom announces Fin for Ecommerce

Fin guides Shopify shoppers from browsing to checkout, recommends products, handles support, and integrates deeply with Shopify. It enhances customer experience across the journey.

Media coverage

September 10 MarTech Series

Salesforce Completes Acquisition of Fin

Salesforce , the world’s #1 AI CRM, announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company.

June 15 The Irish Times

Salesforce to buy Fin, formerly Intercom, for $3.6bn

Software giant Salesforce said it has agreed to buy the software company formerly known as Intercom for around $3.6 billion (€3.1 billion), making it one...

May 15 VentureBeat

Intercom, now called Fin, launches an AI agent whose only job is managing...

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose...

May 1 SecurityWeek

1,800 Hit in Mini Shai-Hulud Attack on SAP, Lightning, Intercom

Over 1,800 developers were affected by the Mini Shai-Hulud supply chain attack that hit the PyPi, NPM, and PHP ecosystems over the past two days...

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