Latest Intercom News & Updates

See the latest news and media coverage for Intercom. We track all announcements, press releases, and industry mentions in real time, all in one place.

Intercom

AI and human customer service platform

intercom.com

Headquarters: San Francisco, United States
Founded year: 2011
Company type: Private company
Number of employees: 1,000–5,000
Industry: Software

Last updated September 10

Latest news about Intercom

In short: Intercom became Fin, and Salesforce completed its acquisition of Fin.

Company announcements

June 15 Intercom

Intercom announces Salesforce acquisition of Fin for $3.6B

Fin started as Intercom 15 years ago. The transaction is expected to close in Q4 of Salesforce's fiscal year 2027.

May 12 Intercom

Intercom changes its company name to Fin

The customer service platform keeps the Intercom name, while the company becomes Fin.

May 6 Intercom

Intercom reveals Operator product

Join May 14th event to hear from Fin CEO Eoghan McCabe and VP Brian Donohue on transforming customer support.

May 6 Intercom

Intercom introduces Sales role for Fin

At Fin x Attio meetup, Des Traynor envisions one unified Customer Agent handling service, sales, and more across the customer lifecycle. More roles to come.

Media coverage

September 10 MarTech Series

Salesforce Completes Acquisition of Fin

Salesforce , the world’s #1 AI CRM, announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company.

June 15 The Irish Times

Salesforce to buy Fin, formerly Intercom, for $3.6bn

Software giant Salesforce said it has agreed to buy the software company formerly known as Intercom for around $3.6 billion (€3.1 billion), making it one...

May 15 VentureBeat

Intercom, now called Fin, launches an AI agent whose only job is managing...

The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose...

May 1 SecurityWeek

1,800 Hit in Mini Shai-Hulud Attack on SAP, Lightning, Intercom

Over 1,800 developers were affected by the Mini Shai-Hulud supply chain attack that hit the PyPi, NPM, and PHP ecosystems over the past two days...

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