Salesforce recognized as Leader in 2026 Gartner Magic Quadrant
The company's first time in this report, highlighting its Agentforce platform built on unified customer data, workflows, and channels.
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AI-powered cloud CRM platform
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In short: Salesforce accelerated its AI-first strategy by launching the Agentforce platform and securing major federal and international contracts.
The company's first time in this report, highlighting its Agentforce platform built on unified customer data, workflows, and channels.
It uses small language models to interpret natural language, reducing manual rules and boosting conversion rates. Acquired from Cimulate, it integrates with B2C Commerce and third-party platforms via headless APIs.
By tuning open-source models for specific agentic tasks, they achieved faster, cheaper, and more precise inference.
The servers integrate Tableau, Data 360, and AI agents with Slackbot for unified data access within team conversations.
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