Latest Zendesk News & Updates

See the latest news and media coverage for Zendesk. We track all announcements, press releases, and industry mentions in real time, all in one place.

Zendesk

AI-powered customer and employee service platform

zendesk.com

Headquarters: San Francisco, United States
Founded year: 2007
Company type: Private company
Number of employees: 7,500–10,000
Industry: Software

Last updated October 5

Latest news about Zendesk

In short: Zendesk appointed a new CFO, launched specialized AI agents and real-time voice translation, and expanded AI-driven automation.

Company announcements

October 5 Zendesk

Zendesk announces List Ticket Comments action

Admins retrieve ticket comment data in flows without API calls or webhooks, saving rate limits. Available from Oct 5, 2026.

October 1 Zendesk

Zendesk announces brand filtering for mobile SDKs

The feature enables iOS and Android apps to filter conversations by brand, preventing mix-ups for customers managing multiple brands

September 29 Zendesk

Zendesk appoints Rachita Sundar as CFO and Julie Swinney as CAO

Sundar joins with over 20 years of tech finance experience, while Swinney transitions to lead IT and People operations.

September 23 Zendesk

Zendesk announces voicemail for Contact Center

The new feature captures caller messages via Amazon Connect and automatically generates structured Zendesk tickets for agent follow-up when live agents are unavailable.

Media coverage

September 28 Morningstar

Zendesk Appoints Rachita Sundar as Chief Financial Officer

Julie Swinney becomes Chief Administrative Officer; handing the CFO reins to an industry veteran with a proven record in finance, operations and strategy Zendesk today...

August 28 Coin Edition

Edge Wallet Says Zendesk Breach Exposed User Emails, Funds Remain Safe

Edge Wallet users face phishing risks after a Zendesk breach exposed support email addresses, but wallets, private keys and ...

August 4 KORE1

Zendesk Layoffs 2026: CX Software Engineering Map - KORE1

Zendesk grew global headcount 10% in 2025 while cutting 350 Irish roles. The real 2026 CX software engineering map: six hiring profiles, pay bands, receivers.

July 10 Lapaas Voice

Zendesk commits $100 million to help startups build with AI - Lapaas Voice

Zendesk has announced a $100 million, two-year commitment to help startups build AI-powered businesses through an expanded Zendesk for Startups program. Unveiled at the company's...

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