Zendesk acquires beams' IP and welcomes their team
The acquisition enhances Zendesk's Employee Service with SaaS management and governance capabilities.
Latest Zendesk News & Updates
See the latest news and media coverage for Zendesk. We track all announcements, press releases, and industry mentions in real time, all in one place.
AI-powered customer and employee service platform
zendesk.com- Headquarters
- San Francisco, United States
- Founded year
- 2007
- Company type
- Private company
- Number of employees
- 7,000–10,000
Last updated
Latest news about Zendesk
In short: Zendesk advanced its AI-first service strategy through major platform updates, strategic acquisitions, and a $100 million startup investment fund.
Company announcements
Zendesk appoints Tifenn Dano Kwan as Chief Marketing Officer
She will lead global marketing and focus on market differentiation and pipeline as Zendesk pushes into autonomous AI service.
Zendesk commits $100M to help startups build with AI
The Zendesk for Startups program offers free AI tools and expands benefits to VC partners.
Zendesk introduces Autonomous Service Workforce for customer service
The new platform uses AI agents across channels and outcome-based pricing to replace deflection bots with verified resolutions.
Media coverage
Zendesk Bets on Embedded AI Support, Can Deep Microsoft 365 Integration Shift Enterprise Workflows?
Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zendesk's new Support Assistant for Microsoft 365 embeds AI-powered support into Teams...
Inside Zendesk's Service Dividend: AI Automation Reshaping CX
Zendesk is automating 60% of Tier 1 and 2 enquiries and reinvesting the savings into higher-value service. Understanding 'service dividend...
Zendesk links AI pricing to verified resolution outcomes
Credit: Zendesk Zendesk introduces outcome-based pricing model for AI agents Customers only pay for...
Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging
Zendesk is shifting customer service to platform-agnostic AI agents, ensuring customers receive...
Never miss news about Zendesk
Track Zendesk and your other target companies to get real-time alerts and weekly summaries delivered straight to your inbox.
Zendesk competitors & trending companies
Browse news for competitors to Zendesk and other trending companies.
ConnexAI
Salesforce
HubSpot
Atlassian
ServiceNow
Lime
Intercom
monday.com
Fujitsu
Kennedy Wilson
CervoMed
Eoptolink
Ligent
InnoLight
Nauticus Robotics
Regentis Biomaterials
Clearfield
IMC
Helical Fusion
BDO
PwC
Icertis
Deloitte
Execo
Grant Thornton
Aktis Oncology
GEODNET
Moxie
Onorato
Aloe Care
Tombot
CarePredict
Labrador
Joy for All
Intuition Robotics