Latest Zendesk News & Updates

See the latest news and media coverage for Zendesk. We track all announcements, press releases, and industry mentions in real time, all in one place.

Company icon
Zendesk

AI-powered customer and employee service platform

zendesk.com
Headquarters
San Francisco, United States
Founded year
2007
Company type
Private company
Number of employees
6,500–10,000

Latest news about Zendesk

Company announcements

  • Zendesk

    Zendesk releases May 2026 updates

    Introduces Launchpad in Support, AI agent automation reports, unified navigation, and enhancements across AI, security, messaging, and analytics.

  • Zendesk

    Zendesk congratulates Productboard as 1000th certified partner

    They raised Marketplace standards with Global OAuth, API transparency, and governance for secure AI integrations. They commit to further AI security partnerships.

  • Zendesk

    Zendesk outperforms Intercom in resolution speed

    Nucleus Research reports 54% faster resolutions, 61% lower first response times, and 35% lower TCO. Propelus saved 2,480 hours with Zendesk AI Agents.

  • Zendesk

    ZendeskAI cuts manual admin work by 5.5 hours weekly

    Nucleus Research reports it reduces QA review time by 34% while maintaining routing and resolution quality at scale.

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