Latest Zendesk News & Updates

See the latest news and media coverage for Zendesk. We track all announcements, press releases, and industry mentions in real time, all in one place.

Zendesk

AI-powered customer and employee service platform

zendesk.com

Headquarters: San Francisco, United States
Founded year: 2007
Company type: Private company
Number of employees: 7,500–10,000
Industry: Software

Last updated Today

Latest news about Zendesk

In short: Zendesk launched voice AI agents, expanded agentic AI capabilities, and introduced outcome-based pricing for automated resolutions.

Company announcements

September 14 Zendesk

Zendesk removes help center templating APIs v1, v2, and v3

Customers must upgrade to Templating API v4 by July 2027. Zendesk cites faster development and security improvements as reasons for this mandatory migration.

September 10 Zendesk

Zendesk introduces specialized AI agents for industries and custom workflows

The launch includes Industry Agents for sectors like commerce and Custom Agents via Agent Builder to automate up to 80% of workflows.

September 8 Zendesk

Zendesk unveils Forethought AI Agents for customer service automation

These autonomous agents manage complex multi-channel inquiries, execute cross-system workflows, and continuously optimize performance to shift focus from deflection to resolution.

September 1 Zendesk

Zendesk announces general availability of voice AI agents

Native automation handles real-time phone conversations, resolves inquiries across 53 languages, and seamlessly escalates to human agents with full context.

Media coverage

August 28 Coin Edition

Edge Wallet Says Zendesk Breach Exposed User Emails, Funds Remain Safe

Edge Wallet users face phishing risks after a Zendesk breach exposed support email addresses, but wallets, private keys and ...

August 4 KORE1

Zendesk Layoffs 2026: CX Software Engineering Map - KORE1

Zendesk grew global headcount 10% in 2025 while cutting 350 Irish roles. The real 2026 CX software engineering map: six hiring profiles, pay bands, receivers.

July 10 Lapaas Voice

Zendesk commits $100 million to help startups build with AI - Lapaas Voice

Zendesk has announced a $100 million, two-year commitment to help startups build AI-powered businesses through an expanded Zendesk for Startups program. Unveiled at the company's...

June 25 MSN

Zendesk expands AI employee services with Beams team acquisition

Discover how Zendesk enhances its AI employee services by acquiring beams, a move that promises to revolutionize workplace support and streamline operations. Explore the implications...

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