Latest Zendesk News & Updates

See the latest news and media coverage for Zendesk. We track all announcements, press releases, and industry mentions in real time, all in one place.

Zendesk

AI-powered customer and employee service platform

zendesk.com

Headquarters: San Francisco, United States
Founded year: 2007
Company type: Private company
Number of employees: 7,600–10,000
Industry: Software

Last updated September 28

Latest news about Zendesk

In short: Zendesk launched employee service AI agents, specialized agents, voice translation, and named a new CFO.

Company announcements

May 6 Zendesk

Zendesk powers GitHub's employee service

It handles over 60K monthly tickets with 98% new-hire CSAT using unified platform, automation, and integrations.

May 4 Zendesk

Zendesk implements continuous AI security evaluations

The process uses adversarial simulations, support-specific tests, and a virtuous cycle of improvements to ensure AI agents remain secure against evolving threats.

May 1 Zendesk

Zendesk releases May 2026 updates

Introduces Launchpad in Support, AI agent automation reports, unified navigation, and enhancements across AI, security, messaging, and analytics.

April 29 Zendesk

Zendesk strengthens ecosystem AI security

Over 1,000 partner apps now meet new integration security requirements using Global OAuth, API header transparency, and modern governance to protect data flowing into AI models.

Media coverage

September 28 TI Inside

Zendesk nomeia Rachita Sundar como Chief Financial Officer

A Zendesk anunciou, nesta terça-feira (29), a chegada de Rachita Sundar à companhia como nova CFO. A executiva sucede Julie Swinney, que assume o cargo...

August 28 CryptoNews

Edge Wallet Says Zendesk Breach Exposed User Emails, Funds Remain Safe

Support emails do not provide access to wallets or authenticate transactions, the company said. Edge also said its wallets ...

August 4 KORE1

Zendesk Layoffs 2026: CX Software Engineering Map - KORE1

Zendesk grew global headcount 10% in 2025 while cutting 350 Irish roles. The real 2026 CX software engineering map: six hiring profiles, pay bands, receivers.

July 10 Lapaas Voice

Zendesk commits $100 million to help startups build with AI - Lapaas Voice

Zendesk has announced a $100 million, two-year commitment to help startups build AI-powered businesses through an expanded Zendesk for Startups program. Unveiled at the company's...

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