Swap launches CS agent for merchants
The agent handles tickets, real-time tracking, returns, and escalations, reducing WISMO queries by 30%.
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Agentic commerce infrastructure platform
swap-commerce.comLast updated
In short: Swap raised $100 million in Series C funding to scale its agentic commerce platform and AI-powered storefront infrastructure for brands.
The agent handles tickets, real-time tracking, returns, and escalations, reducing WISMO queries by 30%.
The US, EU, and UK have ended duty-free thresholds, shifting liability to merchants and requiring upfront landed cost clarity.
The agent dynamically retrieves product details, shipping policies, and FAQs, responding accurately in brand voice. It enhances shopper experience.
It enables shopping while scrolling in The First Agentic Storefront. Achieves 2x conversions, more time on site, and 20% fewer returns.
Swap launched the first agentic storefront, a new AI-powered sales channel that lives separately from a brand's existing website and converts shoppers more effectively.
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VC firms DST Global and Iconiq are piling into e-commerce startup Swap Commerce, which is going up against Shopify.
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