OUTsurance ranks as South Africa's top insurer for customer experience
The company earned an 81 percent CX sentiment score in the latest DataEQ Insurance Sentiment Index, significantly surpassing the industry average.
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South African insurance provider
outsurance.co.zaLast updated
In short: OUTsurance reported profit growth, expanded its operations in Ireland, and achieved the industry's lowest claims overturn ratio.
The company earned an 81 percent CX sentiment score in the latest DataEQ Insurance Sentiment Index, significantly surpassing the industry average.
With a 3% overturn rate and 0.77 complaints per 1,000 claims, the company highlights consistent fair claims handling.
It won for the fourth consecutive year, the only insurer to achieve this, based on client satisfaction scores.
Normalised earnings rose 7.7% to R2.3 billion while the interim dividend grew 36.2%. Additionally, Ms Venessa Naidoo will assume board chairmanship in 2026.
The insurer says it expects its annual profit to rise by more than a fifth while its Irish venture appears to have passed its peak...
OUTsurance Group Ltd draws attention with its expanding insurance footprint and a diversified business mix in South Africa and beyond, giving investors a clearer view...
OUTsurance recorded its best performance in the past 10 years and the best overturn ratio in the industry for 2025.
OUTsurance has delivered a sturdy set of interim results, showing that even in an industry where the weather can fling expensive surprises through the roof...
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