Latest Konecta News & Updates

See the latest news and media coverage for Konecta. We track all announcements, press releases, and industry mentions in real time, all in one place.

Konecta

AI-powered customer and employee experience provider

konecta.com

Headquarters: Madrid, Spain
Company type: Private company
Number of employees: 55,000+
Industry: Business Support Services

Last updated Today

Latest news about Konecta

In short: Konecta accelerated its AI-driven digital transformation through strategic tech partnerships while facing labor disputes across Europe.

Company announcements

July 29 Konecta

Konecta expands Egypt operations as global AI hub

It has grown to 600 professionals, planning 800 by end of 2026, and established a global AI Center of Excellence.

June 23 Konecta

Konecta and Kia España won Best Customer Experience award

Their omnichannel and automation project cut phone inquiries by 32% and boosted digital interactions by 52% in one year.

June 16 Konecta

Konecta achieves global ISO 42001 certification

Its global operations, including Kolibri, are certified to ISO/IEC 42001:2023, supporting auditable, responsible AI governance and alignment with the EU AI Pact for regulated industries.

June 16 Konecta

Konecta launches Kolibri platform for agentic AI deployment

The platform combines pre-built use cases, enterprise governance, and open orchestration to enable production-ready AI in weeks.

Media coverage

July 30 iAFRICA.COM

Konecta Opens First Global Generative AI Centre of Excellence in New Cairo, Part of $100 Million Egypt Investment

Spanish outsourcing group Konecta has opened its regional headquarters and first global centre of excellence for generative AI in New Cairo, as part of a...

July 28 Zawya

Konecta opens regional HQ and $100mln generative AI centre in Egypt

The centre will provide services spanning digital customer experience, AI, data analytics, technical support, and the Internet of Things ...

July 27 Andalucía Información

CCOO announces new strikes at Konecta BPO in Bollullos de la Mitación for August 17

The union announces mobilizations for August 17 and denounces 'illegal' schedule changes that affect the work-life balance of the staff.

July 14 El Confidencial

Pulse of the largest 'call center' in Spain with the Treasury for not subrogating a thousand employees

The Tax Agency internalizes its phone without absorbing the employees of Konecta who attend it. The subrogation would avoid the company, which is...

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