Telefónica develops a generative AI virtual assistant for Bizum customer service
The tool integrates with websites and WhatsApp, achieving 90% response accuracy while cutting email inquiries by thirty percent.
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Multinational telecommunications company
telefonica.comLast updated
In short: Telefónica reported €16,392M in H1 revenue, reduced debt by 8.4%, and upgraded its 2026 cash flow targets behind strong Spanish and Brazilian growth.
The tool integrates with websites and WhatsApp, achieving 90% response accuracy while cutting email inquiries by thirty percent.
The Chairman and CEO highlighted revised cash flow forecasts, digital sovereignty goals, and the company's commitment to local technological and cultural development.
The company deploys intent-driven models and digital twins across global markets to enable self-configuring and self-healing telecommunications infrastructure.
Revenue reached €16,392 million, net debt fell 8.4%, and it upgraded its 2026 cash flow growth target to over 3%.
The Spanish telecommunications giant agreed to a five-year broadcast deal, paying an average of 330 million euros per season for top-flight football matches starting in 2027.
The telecommunications operator wants to accelerate the acquisition ahead of the first quarter of next year...
After Telefónica's purchase by Telecom, another local telco will receive mobile users along with 200,000 fixed internet subscribers as a condition...
Also in today's EMEA regional roundup: Telefónica and Liberty Global look to cut costs at VMO2, says...
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