Retail Economics publishes payment disruption research
Research reveals £1.7bn in lost UK retail and hospitality sales from payment failures during peak times, with quick recovery essential.
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UK retail market research and analysis firm
retaileconomics.co.ukLast updated
In short: Retail Economics reported on UK retail stock volatility, significant losses from delivery friction, and the rapid integration of AI across the sector.
Research reveals £1.7bn in lost UK retail and hospitality sales from payment failures during peak times, with quick recovery essential.
Only 15% of retailers provide expected delivery options. 77% charge over £3.50. 73% of consumers less likely to return after missed promises.
Research with GFS quantifies £36bn in abandoned non-food baskets and finds 29% missed delivery promises; 59% of shoppers abandon due to poor delivery, hitting high-value customers hardest.
95% of retailers use AI, but only 5% see scalable ROI. Most advance from exploration to operational stages, facing skills and integration challenges.
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